FAQ
Q: Is glecow carpet suitable for all home spaces? What if I have kids or pets at home?
A: Yes! We fully consider different room sizes and household scenarios, and designed a variety of specifications and styles. For families with children and pets, we recommend wear-resistant, stain-resistant daily models to adapt to long-term use. All carpets adopt anti-slip bottom design, making your home safer and more stable. You can place carpets in frequently used areas, and clean them regularly to create a comfortable and warm home environment.
Q: How long will it take to receive my order?
A: Orders are processed within 1-3 business days. Standard shipping within the U.S. typically takes 3-7 business days, while international orders may require 7-21 business days depending on customs and destination. We will provide you with complete shipping information so you can track your order status at any time.
Q: Can I track my order?
A: Of course! Once your order is shipped, you will receive an email containing a tracking number. You can use this number at any time to check the latest location of your package through the carrier's website. If you have any logistics-related questions, our customer service team is always available to assist you.
Q: Is this carpet easy to clean? What about dust and stains?
A: We understand the daily cleaning needs of families. glecow carpets adopt stain-resistant and dust-repellent fabric, which is easy for daily care. You can use a vacuum cleaner to remove surface dust regularly, or wipe stains gently with a mild detergent cloth. We recommend simple cleaning once a week and deep cleaning once a month to keep your carpet tidy and new.
Q: What should I do if my item arrives damaged or defective?
A: Please contact us by email within 7 days of receiving your order at service@glecow.com, attaching photos of the product issue and your order number. We will immediately arrange a replacement or full refund. We carefully package every product to ensure they arrive at your home in perfect condition.
Q: Do you offer international shipping?
A: Yes, we offer worldwide shipping, bringing high-quality home carpets to families around the world. Please note that depending on the destination country, customs duties, import taxes, or other fees may apply, and these are the responsibility of the customer. We recommend checking your local customs policies before ordering.
Q: Is this carpet easy to lay? Do I need to purchase additional tools?
A: Very easy! Every glecow carpet comes with simple laying instructions. The soft integrated design makes placement convenient and quick, and it can be laid flat in just a few minutes. If you encounter any problems during use, we also provide online customer service guidance to help you use it easily.
Q: Can I cancel or modify my order?
A: Since our carpets are customized size products, orders can be canceled within 2 business days before shipment. Once an order enters the production processing stage, it cannot be canceled or modified. If you have any questions, please contact us immediately by email or phone, and we will do our best to assist you.
Q: Does this carpet have peculiar smell? What if my family is sensitive to odors?
A: glecow carpets are made of natural environmentally friendly fibers and healthy fabrics. When first unpacked, you may smell a slight faint fiber scent, which is normal and will dissipate completely after 1-2 days of ventilation. All materials pass safety inspection and contain no harmful formaldehyde substances. If you are sensitive to smells, it is recommended to place the product in a ventilated space for one day before use.
For personalized recommendations, feel free to contact us anytime. We'll recommend the most suitable style according to your room size, decoration style and household situation!
Contact Information
Phone: +852 2743 8198
Email: service@glecow.com
Address: Unit 4, 1/F, Trust Centre, 912–914 Cheung Sha Wan Road, Cheung Sha Wan, Sham Shui Po District, Kowloon, Hong Kong